During my internship, one of my duties was to sell insurance to people who rented cars.
I had a week of great training at the regional HQ and then the following week we were live at the branches.
That weekend I spent it practicing my pitch until I had it memorized.
Day 1, sold ZERO.
I figured I just needed more swings.
Day 2, sold ZERO.
I was getting worried.
I didn’t understand why I wasn’t selling anything.
I literally did everything step-by-step as I was trained.
I even add in my personality to make it more natural.
But still no one was saying YES.
My boss asked to just observe the next few agreements I wrote up.
After we did two, I could see a huge grin on her face.
“Chan, you are doing literally everything exactly right..”
I looked at her a little worried.
“The ONLY thing you are not doing is..asking for the business!”-she laughed.
She was right: I literally would build pain in the customer, take them on a journey, present the offer, and..didn’t ask for the business🤦
I added that piece in and ended the summer winning Intern of the Year.
It’s amazing how one little detail can completely change your results.
Have you ever experienced something similar?